MRM Dubai commissioned by Chanel for CRM

MRM Dubai, part of Middle East Communications Network (MCN), has launched a bespoke Customer Relationship Centre to support Chanel’s network of stores in the region. The custom-made CRM solution was commissioned by Chanel to close the information gap in the luxury retailer’s understanding of its customers in the Gulf.

“CRM, data-driven analytics, insights and reporting are core strengths of MRM, and we are delighted to have had the opportunity to develop an A to Z, unique proposition for Chanel,” says James Gaubert, General Manager, MRM Dubai.”The Customer Relationship Centre will provide real world data and insight that will optimise the luxury brand’s business operations across the region. We look forward to partnering with Chanel in the future.”

Rajeev Budhiraja, CEO of MRM Dubai adds, “Producing such innovative answers to our clients’ commercial questions is what MRM is built on. We are constantly seeking to evolve our offering, and in line with our positioning as a global customer experience agency, services like this ensure we are assisting our clients to better engage with their wider audience.”