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Serviceplan ME appoints Client Services Director

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Hassan Khatoun has joined Serviceplan Middle East as Client Services Director. Hassan brings a wealth of experience to the position after serving as Head of Client Servicing at SocialEyez, and has served clients including Samsung, Sony, Estée Lauder and HSBC. In his new position, Hassan will focus on elevating Serviceplan Middle East’s account management process. He will also work closely with the agency’s top clients, including the BMW Group, Continental Tires and Huawei Devices, to develop integrated advertising campaigns that suit their needs and meet their overall objectives.

“Hassan has a deep knowledge of client servicing and satisfaction management, which makes him an ideal role model for members of our client servicing team,” says Rami Hmadeh, Managing Partner, Serviceplan Middle East. “I am confident that Hassan will use his strong experience and skills to position Serviceplan as one of the leading agencies in the region.”

Jan-Philipp Jahn promoted at Serviceplan ME

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Serviceplan Middle East, Germany’s independent communications agency, has appointed Jan-Philipp Jahn as General Manager. Jan-Phillip has been a part of the Serviceplan team for over eight years, during which he has been directly in charge of managing and developing campaigns for companies in both German and the region, such as the BMW Group, Continental Tires, Tetra and Kia. Jan-Philipp worked for the Serviceplan Hamburg office for five years, prior to joining the Dubai office in 2011 as Client Service Director. In his new role, Jan-Philipp will oversee the day-to-day operations of the agency, and will play a key role in expanding Serviceplan Middle East’s presence across the region.

“It is a pleasure to see the Serviceplan Middle East team growing,” says Rami Hmadeh, Managing Partner, Serviceplan Middle East. “Jan-Philipp has been with the company for many years, and has undoubtedly demonstrated great talent and professionalism that has earned him his new title.”